Help Center

The easiest way is to use our contact form here or email info@broadcastlighting.co.za

When you're viewing a product on our site, click the "Add to Cart" button to save the product to your virtual shopping cart. You can keep shopping until you are ready to check out and complete your order. Once you've racked up everything that you wish to purchase, click to the shopping cart icon at the top of the page  to review your cart and begin the checkout process.

If you're happy with the items you've chosen and wish to continue, click the checkout button.

Each step of our checkout will guide you along the way, asking for the necessary information such as your personal details and  delivery details. Based on the items in your cart and the address you put in, you'll be presented with some shipping options

Once you've selected a shipping option, your next step will be to choose a payment method. We accept Visa and Mastercard cards through our secure gateway, PayGate. You can also choose to do a bank transfer (EFT) instead. Our banking details will be given to you during checkout. 

Your order is confirmed when we have received your payment. If you've chosen to pay by card, this is instant. Bank transfers can take 1-2 business days to validate, so make sure you send us a proof of payment as soon as possible and use the correct reference (order number) to prevent delays.

Yes! Our site is certified Level 1 PCI DSS compliant, so your information is safe with us. If you take a look at our site's address you can verify that it's secure

When you checkout an order, you can choose one of our accepted payment methods.

Paygate

Select this option if you wish to pay by Visa or Mastercard. This is the simplest choice for a standard card payment.

Bank Transfer (EFT)

If you prefer to do an EFT, choose this method and our banking details will be given to you during checkout. Please note that funds will need to be cleared before we can dispatch your order.

 Our working hours are:

• Monday - Friday: 8:30am - 4:30pm
• Saturday: 8:30am - 1:30pm

We are closed Sundays & Public Holidays

We dispatch orders only after payment has been validated on our side. When doing a bank transfer, some banks can take up to 2 business days to get the funds into our account. 

Standard shipping takes 4-6 working days and express shipping takes 1-4 working days. We do our best to get orders out as quickly as possible and the time and in most cases our customers receive their packages quickly.

To find out more information, take a look at our shipping policy.

If you wish to cancel your order, you are welcome to do so. Please contact us with your order number and let us know that you wish to cancel.

If we've already shipped your order, you'll be liable for the cost of shipping, which will be deducted from your refund. For more information on this, view our returns policy.