When you're viewing a product on our site, click the "Add to Cart" button to save the product to your virtual shopping cart. You can keep shopping until you are ready to check out and complete your order. Once you've racked up everything that you wish to purchase, click to the shopping cart icon at the top of the page to review your cart and begin the checkout process.
If you're happy with the items you've chosen and wish to continue, click the checkout button.
Each step of our checkout will guide you along the way, asking for the necessary information such as your personal details and delivery details. Based on the items in your cart and the address you put in, you'll be presented with some shipping options
Once you've selected a shipping option, your next step will be to choose a payment method. We accept Visa and Mastercard cards through our secure gateway, PayGate. You can also choose to do a bank transfer (EFT) instead. Our banking details will be given to you during checkout.
Your order is confirmed when we have received your payment. If you've chosen to pay by card, this is instant. Bank transfers can take 1-2 business days to validate, so make sure you send us a proof of payment as soon as possible and use the correct reference (order number) to prevent delays.
That's it! Once we dispatch your order, you'll receive a tracking number by email and we'll tell you where and how to track your package.
It depends on what is in your cart and where it is going to. We have free shipping available for all orders over R1000. Certain products and certain areas can attract additional surcharges. To find out more, take a look at our shipping policy.
We dispatch orders only after payment has been validated on our side. When doing a bank transfer, some banks can take up to 2 business days to get the funds into our account.
Standard shipping takes 4-6 working days and express shipping takes 1-4 working days. We do our best to get orders out as quickly as possible and the time and in most cases our customers receive their packages quickly.
We do our best to inspect orders before they leave and we work with trusted couriers, but mistakes can happen from time to time. Get in touch with us as soon as possible so that we can offer a remedy. Find out more about this in our returns policy.