Shipping Policy

We work with reliable couriers to get your orders delivered to your door as quickly and professionally as possible. Note, we do not use the Post Office for deliveries.

Shipping Options and Delivery Times

Shipping options are displayed at checkout, and the available rates are determined by your delivery address and cart contents. Delivery times are in working days and do not include weekends or public holidays.

Standard shipping (4-6 Working Days)

  •  R90

Express shipping (1-4 Working Days)

  • R150
  • Express shipping is only available for some delivery addresses

Collect in store

You can choose to rather collect your order from one of our stores:

  • Collect from Durban Store
  • Collect from Johannesburg Store
  • Collect from Cape Town Store 

Free Shipping

We offer free standard shipping on orders of R1000 and above. If express shipping is available to your delivery address, you'll have the option of upgrading your standard free shipping to express shipping for an additional fee.

 

Shipping Surcharges

Weight Surcharges

Some items, such as backdrops, have an abnormal length (or volumetric weight) and require special vehicles to deliver them. These items attract a weight surcharge of R250, which is calculated over and above the shipping cost at checkout.

If you qualify for free standard shipping, you will still need to pay for the surcharge (but not the standard shipping portion). 

Area Surcharges

There are some specific areas that our couriers only service at a hefty fee. These areas aren't taken into account during checkout, and we may have to contact you with an additional charge or cancel and refund your order if your location falls under one of these areas.

Some examples of these locations are:

  • Certain plots or farms
  • Dangerous areas with a high risk of hijacking
  • Areas with limited access
  • Malls
  • Hospitals
  • Government buildings
  • Mines
  • Certain townships

In the event of us discovering that your delivery address has been determined a surcharge area, we'll contact you before dispatching your order so that together we can come up with a remedy. 

Dispatch

Orders are dispatched the next business day after receiving and confirming payments. For card payments, this is instantly confirmed but electronic transfers can take up to 2 business days to clear in our bank account, depending on the bank used.

Shipping times only come into effect from the time that we dispatch orders.

Tracking

When your order is dispatched, tracking information will be sent to you at the email address you provided us with during checkout.

 

International Shipping

Online orders don't ship outside of South Africa, but you can contact us to arrange a quote for sending internationally.

 

Shipping Delays

There can be delays in getting packages to you that might extend the delivery time beyond the time that we advise you. Such scenarios include (but are not limited to):

  • Strikes
  • Weather conditions
  • Road accidents
  • Roadworks
  • Hijacking

We cannot be held liable for deliveries that are late as a result of delays that are out of our control.

 

Returns and Refunds

Please refer to our returns policy

 

Lost or Damaged Packages

If a package hasn't arrived when you expect it or it is damaged, please contact us immediately. For more on this, refer to our returns policy